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General terms and conditions of sale for webshops

Company details
IB – INNER BODY Kievitstraat 5, 3600 GENK BE0803.512.960 RPR Antwerp – Department Tongeren sarah@ib-innerbody.be

Article 1: General provisions These General Terms and Conditions of Sale (in short “Terms”) apply to every order placed by a visitor to this website. Placing an order via the IB – INNER BODY webshop implies that the customer has consulted these terms and conditions of sale and expressly accepts the applicability of these Terms and Conditions.

Article 2: Price
All prices listed are expressed in EURO, including VAT. If delivery costs are charged, this will be stated separately. We reserve the right to adjust our prices at any time. In any case, the products will be invoiced based on the price applicable at the time of your order.

Article 3: Offer
All offers of products listed on our site are only valid in Belgium & the Netherlands. Our promotional offers are only valid while stocks last and if they have a limited period of validity or apply under certain conditions, this is explicitly stated. Despite the fact that the catalogue and the website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind IB – INNER BODY. The offer is always valid while stocks last and can be adjusted or withdrawn at any time by IB – INNER BODY. IB – INNER BODY cannot be held liable for the unavailability of a product. If something is not in stock and is still confirmed in your order, this will be reported by email or telephone. Your product can then either be placed on hold or refunded if it can no longer be ordered.

Article 4: The order and the confirmation of the transaction
By confirming your order by clicking the 'Complete' button, you agree to this and fully accept all conditions. Your order will then be processed, IB Inner Body can never be held liable if deliveries take longer than 2 days. As soon as your order has been processed, you will receive a detailed order confirmation by email. This confirmation of receipt will state the exact amount of the invoice and the delivery conditions of your order. This confirmation of receipt is considered acceptance of your order and confirms the transaction. We reserve the right to cancel orders from customers with whom there are disputes regarding the payment of a previous order or for any other legitimate reason, in particular if an order can be considered abnormal. IB – INNER BODY is not bound to any form of compensation. Payment for the products is made exclusively in euros. IB – INNER BODY offers various payment options and guarantees total security during your transactions. The purchase is concluded at the moment the customer receives a confirmation email from IB – INNER BODY.

Article 5: Delivery
Prices are from IB – INNER BODY. The products are only delivered in Belgium/Netherlands, to the address of your choice, as you indicated with your order. Providing the correct information is your own responsibility, so that we can process your order properly. As soon as the order is shipped, the customer will receive a confirmation email with a track & trace code to follow the order. IB Inner Body is not responsible for loss, theft or other damage to the products once these products have been delivered. If the customer does not collect the shipment and the shipment is returned to IB Inner Body, the shipping costs will be charged to the customer. If the shipment has to be sent again, the customer will be responsible for these shipping costs.

Article 6: Warranty
We guarantee that our products correspond to your order and that they meet the normal expectations that you may have, taking into account the specific characteristics of the product. We also guarantee that our products comply with the regulations applicable at the time of your order. You undertake to check whether the quality and quantity of the delivered products correspond to your order. A complaint for visible defects and missing products must be sent by e-mail to our customer service at the latest 14 calendar days after delivery: Complaints for defects are only admissible and justified on condition that you have not used the products or damaged them in any other way and that the products are still in their original packaging. You also benefit from the legal guarantee for hidden defects on the delivered goods. A complaint for hidden defects that are not due to a case of force majeure, to an incorrect action on your part or that of a third party or that are due to normal wear and tear, must be submitted by e-mail to our customer service, and this at the latest 2 months after the discovery of the hidden defect. If a delivered product does not correspond to your order, we undertake to replace the product. If the replacement is not possible, we undertake to refund you all payments received. The customer service can be e-mailed at sarah@ib-innerbody.be

Article 7: Right of withdrawal
The provisions of this article apply only to customers who purchase items online in their capacity as consumers. The consumer has the right to inform IB – INNER BODY that he is cancelling the purchase, without payment of a fine and without giving a reason within 14 days from the day following the delivery of the product. Customers who wish to exercise the right of withdrawal must contact customer service or via email sarah@ibinnerbody.be within 14 days from delivery and return the goods at their own expense to IB – INNER BODY, Kievitstraat 5, 3600 GENK within 14 days from delivery of the goods. Once the inspection work has established that the returned goods meet the conditions for returns, the price will be refunded. Only items that are in the original packaging and undamaged, together with the invoice or proof of purchase, can be returned.

Article 8: Customer service
For any information, questions or advice, please contact our Customer Service department: By post IB – INNER BODY Kievitstraat 5, 3600 GENK By e-mail sarah@ib-innerbody.be

Article 9: Changes to conditions
Taking into account possible developments of the site, IB – INNER BODY reserves the right to adapt or change these Conditions at any time. The customer will be informed of the new General Conditions of Sale by email, where applicable. The new conditions will only apply to orders placed after the change has been implemented.

Article 10: Applicable law/legislation
The current general terms and conditions are subject to Belgian law.